Job market evidence
IT user support technicians
Official occupation SOC 2020 3132, United Kingdom
Keeping it puts it in My Career, where its published evidence is listed beside anything else you keep. It is remembered in this browser only, no account, and nothing about you is stored on our side.
The latest published figures
- Online advert demand 9,426 adverts observed, May 2026
- Advertised salary £29,400 median stated, through May 2025
- Most mentioned requirement 90.0% of adverts, Business Operations, Process and Program Management, 2025 so far
- Official vacancies 712,000 all industries, Vacancy Survey, June 2026
Each figure carries the period it describes. They are published on different schedules, so they do not all describe the same moment.
Advertised salary
Evidence through May 2025
Advertised salary evidence through May 2025: £29,400 median.
A UK-wide figure. Advertised salary is not published by area for occupations at this level of detail, so there is no local equivalent of it.
Latest advertised-salary evidence is older than the demand data. The most recent published salary evidence for this measure covers May 2025, where the advert count covers May 2026. It is shown as historical context rather than an estimate of what the role pays now.
Occupations that stated about the same
136 occupations stated a median between £20,000 and £30,000 in May 2025.
- Pre-press technicians £29,400
- Laboratory technicians £29,300
- Paper and wood machine operatives £29,500
- Pest controllers £29,300
- Bus and coach drivers £29,600
- Finance officers £29,600
- Senior care workers £29,200
- Textile process operatives £29,600
Advertised salary, not pay.
More about this figure
Adverts that state a salary are a self-selecting subset of all adverts.
Where this figure comes from
- Measure
- The median salary stated in online job adverts for this occupation, among adverts that stated one. Advertised, not paid.
- Source
- ONS, Online job advert salaries (OGL v3.0)
- Evidence period
- May 2025
- Geography
- United Kingdom
- Occupation grain
- SOC 2020 unit group, the most detailed
- Comparability
- Not applicable, this figure is a single observation, not a comparison.
- Limitation
- Advertised salary, not pay. Adverts that state a salary are a self-selecting subset of all adverts.
- Last read by this site
- 21 August 2026 When this site last loaded the source, not when the evidence was published.
- Source edition
- src_049_ons_online_job_advert_salaries@2025-07-16#73e07873fb07
- Publisher last saved this file
- 16 July 2025 The date the file was last saved by its publisher, which is not the same as the date it was released. The evidence period above is what the figure describes.
How advertised salary has changed
Monthly, May 2024 to May 2025
Median advertised salary each month from May 2024 to May 2025, over 13 published periods on the same basis. This is what adverts stated, not what the work pays.
The vertical scale starts at the lowest month shown, not at zero, so the shape is visible. The dashed line is an average this site calculates over the published months to make the shape easier to read. ONS does not publish it, it is not a forecast, and it says nothing about whether a month was good or bad.
Show the 13 published monthly figures Hide the 13 published monthly figures
| Month | Median advertised salary | Publisher revision |
|---|---|---|
| May 2024 | £28,500 | As first published |
| June 2024 | £28,500 | As first published |
| July 2024 | £28,500 | As first published |
| August 2024 | £28,500 | As first published |
| September 2024 | £28,700 | As first published |
| October 2024 | £29,000 | As first published |
| November 2024 | £29,000 | As first published |
| December 2024 | £29,100 | As first published |
| January 2025 | £29,100 | As first published |
| February 2025 | £29,100 | As first published |
| March 2025 | £29,100 | As first published |
| April 2025 | £29,100 | As first published |
| May 2025 | £29,400 | As first published |
Advertised salary, not pay.
More about this figure
Adverts that state a salary are a self-selecting subset of all adverts. The published series runs from 2017-01 but only 2024-05 to 2025-05 is shown, because ONS documents changes in which sources it collected from outside that stretch and a difference across one of those is partly a change in the collection.
Where this figure comes from
- Measure
- The median salary stated in online job adverts for this occupation, among adverts that stated one. Advertised, not paid.
- Source
- ONS, Online job advert salaries (OGL v3.0)
- Evidence period
- May 2025
- Geography
- United Kingdom
- Occupation grain
- SOC 2020 unit group, the most detailed
- Comparability
- Comparable
- Limitation
- Advertised salary, not pay. Adverts that state a salary are a self-selecting subset of all adverts. The published series runs from 2017-01 but only 2024-05 to 2025-05 is shown, because ONS documents changes in which sources it collected from outside that stretch and a difference across one of those is partly a change in the collection.
- Last read by this site
- 21 August 2026 When this site last loaded the source, not when the evidence was published.
- Source edition
- src_049_ons_online_job_advert_salaries@2025-07-16#73e07873fb07
- Publisher last saved this file
- 16 July 2025 The date the file was last saved by its publisher, which is not the same as the date it was released. The evidence period above is what the figure describes.
Online advert demand
Evidence period: May 2026
9,426 online job adverts were observed in the published measure for May 2026.
Online job adverts observed in an ONS-published measure.
More about this figure
This counts adverts, not vacancies and not positions that exist. ONS recorded roughly 66 percent more adverts than official Vacancy Survey vacancies for the same month.
Where this figure comes from
- Measure
- The number of new online job adverts ONS observed for this occupation in the period. Adverts, deduplicated upstream by ONS, not vacancies and not positions.
- Source
- ONS, Online job advert volumes by occupation (OGL v3.0)
- Evidence period
- May 2026
- Geography
- Total UK
- Occupation grain
- SOC 2020 unit group, the most detailed
- Comparability
- Not applicable, this figure is a single observation, not a comparison.
- Limitation
- Online job adverts observed in an ONS-published measure. This counts adverts, not vacancies and not positions that exist. ONS recorded roughly 66 percent more adverts than official Vacancy Survey vacancies for the same month.
- Last read by this site
- 21 August 2026 When this site last loaded the source, not when the evidence was published.
- Source edition
- src_046_ons_labour_demand_volumes_soc2020@2026-07-23#f1fff167d0a0
- Publisher last saved this file
- 23 July 2026 The date the file was last saved by its publisher, which is not the same as the date it was released. The evidence period above is what the figure describes.
How advert demand has changed
Monthly, May 2024 to May 2026
New online job adverts observed each month from May 2024 to May 2026, over 24 published periods on the same basis.
The publisher revised July 2025 to April 2026 after first publishing them, so the figures below are the corrected ones and no single difference is stated across them.
The vertical scale starts at the lowest month shown, not at zero, so the shape is visible. The dashed line is an average this site calculates over the published months to make the shape easier to read. ONS does not publish it, it is not a forecast, and it says nothing about whether a month was good or bad.
Show the 24 published monthly figures Hide the 24 published monthly figures
| Month | Adverts observed | Publisher revision |
|---|---|---|
| May 2024 | 11,368 | As first published |
| June 2024 | 10,304 | As first published |
| July 2024 | 10,735 | As first published |
| August 2024 | 10,250 | As first published |
| September 2024 | 10,112 | As first published |
| October 2024 | 9,621 | As first published |
| November 2024 | 8,427 | As first published |
| December 2024 | 6,158 | As first published |
| January 2025 | 9,198 | As first published |
| February 2025 | 9,823 | As first published |
| March 2025 | 9,879 | As first published |
| April 2025 | 8,603 | As first published |
| May 2025 | 11,442 | As first published |
| June 2025 | 10,397 | As first published |
| July 2025 | 10,328 | Revised after first publication |
| August 2025 | 9,644 | Revised after first publication |
| September 2025 | 10,129 | Revised after first publication |
| October 2025 | 10,052 | Revised after first publication |
| November 2025 | 9,968 | Revised after first publication |
| December 2025 | 4,824 | Revised after first publication |
| January 2026 | 9,384 | Revised after first publication |
| February 2026 | 7,874 | Revised after first publication |
| April 2026 | 9,084 | Revised after first publication |
| May 2026 | 9,426 | As first published |
Online job adverts observed in an ONS-published measure.
More about this figure
This counts adverts, not vacancies and not positions that exist. ONS recorded roughly 66 percent more adverts than official Vacancy Survey vacancies for the same month. No value was published for 2026-03, so that month is absent from the figures below rather than shown as zero. The published series runs from 2017-01 but only 2024-05 to 2026-05 is shown, because ONS documents changes in which sources it collected from outside that stretch and a difference across one of those is partly a change in the collection.
Where this figure comes from
- Measure
- The number of new online job adverts ONS observed for this occupation in the period. Adverts, deduplicated upstream by ONS, not vacancies and not positions.
- Source
- ONS, Online job advert volumes by occupation (OGL v3.0)
- Evidence period
- May 2025
- Geography
- Total UK
- Occupation grain
- SOC 2020 unit group, the most detailed
- Comparability
- Comparable
- Limitation
- Online job adverts observed in an ONS-published measure. This counts adverts, not vacancies and not positions that exist. ONS recorded roughly 66 percent more adverts than official Vacancy Survey vacancies for the same month. No value was published for 2026-03, so that month is absent from the figures below rather than shown as zero. The published series runs from 2017-01 but only 2024-05 to 2026-05 is shown, because ONS documents changes in which sources it collected from outside that stretch and a difference across one of those is partly a change in the collection.
- Last read by this site
- 21 August 2026 When this site last loaded the source, not when the evidence was published.
- Source edition
- src_046_ons_labour_demand_volumes_soc2020@2026-07-23#f1fff167d0a0
- Publisher last saved this file
- 23 July 2026 The date the file was last saved by its publisher, which is not the same as the date it was released. The evidence period above is what the figure describes.
Requirements in adverts
Evidence period: 2025, not yet complete
2025 is not yet covered in full, so these shares sit on a shorter window than the years before them.
A reliable comparison is not available for these periods. Comparability: Not established
The publisher breaks requirements down by occupation for 2025 only; earlier years in the same release cover the whole economy and carry no occupation, so there is no earlier figure for this occupation to compare with.
The share of new online job adverts mentioning this requirement, not a count.
More about this figure
The taxonomy is Textkernel's SCO, which is not SOC.
Where this figure comes from
- Measure
- The proportion of new online job adverts for this occupation that mentioned this requirement. A share of adverts, not a count of jobs.
- Source
- ONS, Skills, competencies and job requirements in online adverts (OGL v3.0)
- Evidence period
- 2025 (not yet complete)
- Geography
- United Kingdom
- Occupation grain
- SOC 2020 unit group, the most detailed
- Comparability
- Not applicable, this figure is a single observation, not a comparison.
- Limitation
- The share of new online job adverts mentioning this requirement, not a count. The taxonomy is Textkernel's SCO, which is not SOC.
- Last read by this site
- 21 August 2026 When this site last loaded the source, not when the evidence was published.
- Source edition
- src_048_ons_skills_competencies_job_requirements@2025-12-08#e0d4e60d4114
- Publisher last saved this file
- 8 December 2025 The date the file was last saved by its publisher, which is not the same as the date it was released. The evidence period above is what the figure describes.
Where the adverts were placed
Evidence period: May 2026
Adverts by region, with each region's share of the 9,376 placed across the 12 published regions.
- South East
- 1,548 adverts (16.5%)
- London
- 1,424 adverts (15.2%)
- North West
- 1,023 adverts (10.9%)
- South West
- 989 adverts (10.5%)
- East of England
- 830 adverts (8.9%)
- West Midlands
- 732 adverts (7.8%)
- Yorkshire and The Humber
- 719 adverts (7.7%)
- Scotland
- 680 adverts (7.3%)
- East Midlands
- 601 adverts (6.4%)
- North East
- 309 adverts (3.3%)
- Wales
- 292 adverts (3.1%)
- Northern Ireland
- 229 adverts (2.4%)
How this compares with a year earlier
- East Midlands
- 775 in May 2025, 601 in May 2026
- East of England
- 922 in May 2025, 830 in May 2026
- London
- 1,829 in May 2025, 1,424 in May 2026
- North East
- 369 in May 2025, 309 in May 2026
- North West
- 1,240 in May 2025, 1,023 in May 2026
- Northern Ireland
- 260 in May 2025, 229 in May 2026
- Scotland
- 901 in May 2025, 680 in May 2026
- South East
- 1,707 in May 2025, 1,548 in May 2026
- South West
- 1,174 in May 2025, 989 in May 2026
- Wales
- 370 in May 2025, 292 in May 2026
- West Midlands
- 934 in May 2025, 732 in May 2026
- Yorkshire and The Humber
- 890 in May 2025, 719 in May 2026
Online job adverts observed in an ONS-published measure.
More about this figure
This counts adverts, not vacancies and not positions that exist. ONS recorded roughly 66 percent more adverts than official Vacancy Survey vacancies for the same month. Adverts are counted against the location stated in the advert, which is not necessarily where the work happens. These are the two counts ONS published for this region, and a difference between two published counts is not a rate of change. Regions are published separately from the UK figure and do not sum to it, so a regional movement is not a share of a national one.
Adverts are counted against the location stated in the advert, which is not necessarily where the work happens: a remote or hybrid role advertised from a head office counts to that office's region.
More about this figure
Regions are published separately from the UK figure and do not sum to it — these 12 regions total 9,376 against a UK figure of 9,426.
Where this figure comes from
- Measure
- The number of new online job adverts ONS observed for this occupation in the period. Adverts, deduplicated upstream by ONS, not vacancies and not positions.
- Source
- ONS, Online job advert volumes by occupation (OGL v3.0)
- Evidence period
- May 2026
- Geography
- South East
- Occupation grain
- SOC 2020 unit group, the most detailed
- Comparability
- Not applicable, this figure is a single observation, not a comparison.
- Limitation
- Adverts are counted against the location stated in the advert, which is not necessarily where the work happens: a remote or hybrid role advertised from a head office counts to that office's region. Regions are published separately from the UK figure and do not sum to it — these 12 regions total 9,376 against a UK figure of 9,426.
- Last read by this site
- 21 August 2026 When this site last loaded the source, not when the evidence was published.
- Source edition
- src_046_ons_labour_demand_volumes_soc2020@2026-07-23#f1fff167d0a0
- Publisher last saved this file
- 23 July 2026 The date the file was last saved by its publisher, which is not the same as the date it was released. The evidence period above is what the figure describes.
Official vacancy context
Evidence period: June 2026
For context, the official Vacancy Survey estimated 712 thousand vacancies across all industries in June 2026. This measures vacancies, not adverts.
Official Vacancy Survey estimate.
More about this figure
This measures vacancies, unlike the advert measures beside it, and the two must not be combined.
Where this figure comes from
- Measure
- The official ONS Vacancy Survey estimate of vacancies across all industries. A survey of employers, measuring vacancies rather than adverts.
- Source
- ONS, Vacancy Survey, VACS02 (OGL v3.0)
- Evidence period
- June 2026
- Geography
- United Kingdom
- Occupation grain
- None, this figure covers all industries, not this occupation.
- Comparability
- Not applicable, this figure is a single observation, not a comparison.
- Limitation
- Official Vacancy Survey estimate. This measures vacancies, unlike the advert measures beside it, and the two must not be combined.
- Last read by this site
- 21 August 2026 When this site last loaded the source, not when the evidence was published.
- Source edition
- src_050_ons_vacancy_survey_vacs02@2026-07-16#3edbbd56a990
- Publisher last saved this file
- 16 July 2026 The date the file was last saved by its publisher, which is not the same as the date it was released. The evidence period above is what the figure describes.
Job titles in this occupation
SOC 2020 coding index, the official classification
60 of the 77 job titles the official SOC 2020 index codes into this occupation, in alphabetical order. This is how the classification assigns a title, not a measure of which titles employers use or how often they appear.
- Analyst (IT support)also in other occupations
- App reviewer
- Application support analyst
- Application support engineer
- Application support specialist
- Applications support analyst
- Business support analyst (computing/IT)also in other occupations
- Client services associate (computing/IT)
- Computer help desk worker
- Computer officer
- Computer support assistant
- Computer support technician
- Computing officer
- Counter intelligence agent (retail trade)
- Customer support analyst
- Data services controller
- Desktop engineer
- Desktop support analyst
- Desktop support engineer
- Digital support officer
- Genius (retail trade)
- Guru (retail trade)
- Help desk administrator
- Help desk operator (computing/IT)
- Help desk supervisor
- Help desk team leader (computing/IT)
- Helpdesk administrator
- Helpdesk analyst
- Helpdesk assistantalso in other occupations
- Helpdesk operator (computing/IT)also in other occupations
- Helpline operator (computing/IT)also in other occupations
- IT associate
- IT helpdesk assistant
- IT helpdesk supervisor
- IT helpline support officer
- IT officer
- IT service desk analyst
- IT service desk engineer
- IT supervisor
- IT support analyst
- IT support assistant
- IT support engineer
- IT support officer
- IT support operator
- IT support specialist
- IT support technician
- IT team leader
- Information technology supervisor
- Information technology team leader
- Learning technologist (IT support)
- Network supervisor (computing/IT)
- Pc support analyst
- Service delivery agent (computing/IT)also in other occupations
- Service desk analyst
- Service desk technician (computing/IT)
- Software support analyst
- Support analyst (computing/IT)
- Support consultant (computing/IT)
- Support engineer (computer)also in other occupations
- Support executive (computing/IT)
Titles marked as shared also code into other occupations. Where the index gives a qualifier, it is shown in brackets, because that qualifier is what places the title here.
Official occupation context
SOC 2020, the official classification
How SOC 2020 places this occupation, from the broadest group down. This is the official classification, not evidence from job adverts, and it does not change when advertising does.
- Major group Associate professional occupations 3
- Sub-major group Science, engineering and technology associate professionals 31
- Minor group Information Technology Technicians 313
- Unit group IT user support technicians 3132
Related occupations worth exploring
SOC 2020, the same minor group
The official classification files this occupation under “Information Technology Technicians”. These are the others in it that have published evidence, a starting point for looking, not a suggestion that the work transfers between them.
Occupations by advertised salary
Evidence period: May 2025
£30,000 – £40,000
144 occupations stated a median in this range in May 2025.
- Advertising accounts managers and creative directors £40,000
- Advertising and marketing associate professionals £30,000
- Agricultural and fishing trades n.e.c. £31,200
- Archivists, conservators and curators £33,000
- Artists £32,000
- Arts officers, producers and directors £30,600
- Assemblers (vehicles and metal goods) £31,300
- Authors, writers and translators £35,700
- Barristers and judges £38,800
- Boat and ship builders and repairers £37,500
- Book-keepers, payroll managers and wages clerks £30,000
- Brokers £35,000
- Building and civil engineering technicians £35,000
- Business and related research professionals £36,500
- Business associate professionals n.e.c. £36,400
- Business sales executives £32,000
- Buyers and procurement officers £37,700
- CAD, drawing and architectural technicians £37,000
- Careers advisers and vocational guidance specialists £36,400
- Chartered architectural technologists, planning officers and consultants £40,000
- Chefs £30,200
- Chemical and related process operatives £37,700
- Chemical scientists £32,700
- Child and early years officers £35,000
- Clothing, fashion and accessories designers £30,000
- Collector salespersons and credit agents £39,000
- Communication operators £30,600
- Complementary health associate professionals £30,100
- Conservation professionals £34,400
- Construction and building trades supervisors £40,000
- Counsellors £31,500
- Customer service managers £36,000
- Data analysts £40,000
- Database administrators and web content technicians £32,000
- Design occupations n.e.c. £40,000
- Dispensing opticians £31,000
- Early education and childcare services managers £34,000
- Education advisers and school inspectors £39,500
- Electrical and electronic trades n.e.c. £37,000
- Electrical and electronics technicians £38,600
- Electrical service and maintenance mechanics and repairers £40,000
- Elementary construction occupations n.e.c. £30,200
- Elementary process plant occupations n.e.c. £30,200
- Elementary storage occupations n.e.c. £31,300
- Energy plant operatives £30,300
- Estate agents and auctioneers £36,500
- Events managers and organisers £30,000
- Farmers £35,000
- Fire service officers (watch manager and below) £38,000
- Fitness and wellbeing instructors £35,800
- Footwear and leather working trades £34,500
- Forestry and related workers £31,200
- Furniture makers and other craft woodworkers £32,500
- Glaziers, window fabricators and fitters £35,000
- Graphic and multimedia designers £34,400
- Groundworkers £39,000
- Hairdressing and beauty salon managers and proprietors £32,000
- Health associate professionals n.e.c. £35,000
- Health care practice managers £35,000
- Heavy and large goods vehicle drivers £35,400
Showing 60 of 144. Narrow the range to see the rest.
Advertised salary is what adverts stated, for the adverts that named a figure at all. It is not what the work pays.
Evidence periods
Each measure below is published on its own schedule, so they do not all describe the same moment.
- Online advert demand
- May 2026
- How advert demand has changed
- May 2026
- Where the adverts were placed
- May 2026
- Advertised salary
- May 2025
- How advertised salary has changed
- May 2025
- Requirements in adverts
- 2025period not yet complete
- Official vacancy context
- June 2026
What this page cannot tell you
- How many jobs are available. These are counts of online adverts in published statistics, and one advert can be several positions, a speculative opportunity or a training route.
- Which employers are advertising, or any individual advert.
- What anyone is paid. Advertised salary is not pay.
- Whether an occupation is a good choice for you.